Empowered to provide Superior Customer Service through PBD’s core values
General Job Description
•Support Senior Vice President and/or Director of Sales and Marketingto maintain client relationships and satisfaction
•Strive to meet and/or exceed established PBD Standards and Metrics
•Maintain a positive disposition towards internal and external customers at all times
•Review bills for accuracy in accordance with pre-established guidelines
•Prepare monthly recaps and revenue reports for assigned accounts
Illustrative Essential Duties and Responsibilities
•Develop proficiency in Saleforce.com to maintain all communication aspects for account coordination
•Support the client on day to day interactions
•Revise and create product information in the AS/400 system (Item Set-up, Item Maintenance, etc.)
•Prepare and send paperwork to client via email, fax or mail
•Resolve escalated customer service issues
•Handle special requests/projects from Senior Vice President and/or Director of Sales and Marketing (reports, in house orders, etc.)
•Follow up with distribution center on outstanding orders and issues
•Complete necessary forms for distribution projects (includes Quick Base processing)
•Cross-train on other client specifics in order to backup fellow team members during absences
•Provide client specific training for call center/data entry
•Maintain/Update update client manuals for call center/data entry
•Practical working knowledge of freight offerings/analysis, Smart Reports, and other PBD systems/offerings
Qualification Requirements
•Excellent written and verbal communications skills
•A motivated self-starter
•Proficient with basic computer skills
•Successfully copes with demands from supervisors, peers, and clients
•Requires minimal supervision
•Open to changes and new opportunities with longevity
•Ability to meet scheduled deadlines and set priorities
•Mathematical skills
•Team player
EducationFour year degree preferred
Experience2 – 3 years Customer Service and/or administrative experience dealing with clients and contacts
SkillsCommunication, Time Management, Organization, and Presentation
Knowledge of Proficient with Microsoft Office and JD Edwards
Reports to Director, Sales and Marketing
It is NOT ok to contact this poster with commercial interests.
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