 |  |  |  | | | | Benefits Representative - Norcross, GA | | Automatic Data Processing, Inc (ADP) | | Norcross, GA | | | DETAILS | Relocation: | No | Salary: | $25,000-$45,000 | Travel: | No Travel | Time Status: | Full Time | Work Experience: | | Education: | | | | | Job Description: | Job DescriptionThe Benefit Representative is responsible for providing all Health and Welfare administration services to our HR/B Administration Services clients, which includes between 300 and 1,000 employees. The Benefit Representative works closely with the client’s HR staff and employees to respond to benefit related inquiries and questions.You would work closely with a client’s benefits provider(s) to resolve eligibility issues and to escalate service and/or claims issues on behalf of employees.Specific responsibilities are as follows: General ResponsibilitiesProcess all pended enrollments, life events and employee changes submitted by employees via Employee Access as well as such requests submitted via telephone. Process all such requests in accordance with documented client procedures.Process Evidence of Insurability (EOI) forms in accordance with documented customer procedures.Ensure that all work is completed in accordance with published service level agreements. Pro-actively contact the client’s Human Resource (HR) and benefits staff to assess their satisfaction with services provided.Establish and maintain effective relationships with clients. Provide tier one support to HR/BAS clients and their employees who contact the service center.Communicate benefit changes and policy as necessary.Research and resolve complex employee benefit problems and questions.Coordinate tier two support with the designated Customer Lead, Client Services Supervisor or the Account Manager. Work closely with benefit providers to resolve eligibility errors generated by benefit providers.Serve as an employee advocate to benefit providers for claims issues. | | | | Job Requirements: | In order to apply for current positions, you must have participated in a minimum of 2 years of college level athletics.
QualificationsAt least 2 years of experience in a customer service, employee benefits and/or HR admin environment.Strong data management skills; knowledge of Microsoft Office Suite core applications with an advanced working knowledge of Excel; effective communication/interpersonal skills (written and verbal) and time management skills; and demonstrated client conflict-resolution skills necessary.Bachelors Degree in Business Administration, Information Technology or Human Resources or equivalent in education and experience required. PHR preferred.Ability to work flexible schedule (shift times vary depending upon business needs - starting shift times vary from 7:30 a.m. until 12:00 noon, M-F) ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength. | | | | Job Benefits: | Did you know that... We provide competitive medical benefits that start on your first day of employment? Comprehensive Health Care includes:Medical/Prescription Drug coverage, Dental Coverage Vision Insurance Financial Plans include: Pension Plan, ADP 401(k) and ADP Stock Purchase Program Additional Benefits: Tuition Reimbursement, Work/Life Programs, Matching Gift Program, Credit Union, Auto and Home Insurance Programs, Discount Purchase Programs We have extensive training programs? We have a strong philosophy of promoting from within the company? We have a culture that fosters the growth and development of our Associates? |
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