Immediate Opening for Experienced Bilingual/FRENCH Customer Support Associates!
Must have experience in the hospitality industry with Travel Agency, Airlines or Hotels
Must have at least 2 years strong customer service and trouble shooting skills and positive attitude!
Must be flexible to work shifts, holidays and weekends
Experience with the Hotel / Airline / Travel Agency CRS Systems and GDS/IDS experience is a Major Plus!
Qualified Applicants please submit resume to:
crcjobs@verso.com
Here are a few other things we’re seeking in the ideal candidate:
Past experience with Travel Agencies, Hotels or Airlines preferably in a call center environment
Strong Customer Service & Trouble shooting experience displaying ownership of the problem with a positive “Can Do” attitude
Past experience researching, investigating and escalating issues/support requests, subsequently following up on each in a timely matter and according to customer service level agreements
Exemplary oral and written communication skills
Call Center experience with good attendance and punctuality required
Job Description:
Communicating via calls and email, both in English and Spanish, with Hotel Employees; providing technical and functional support for questions or issues with their Central Reservation System (CRS)
As a Bilingual Customer Support Professional:
Communicate by phone, written or email, in FRENCH and English with Hotel Properties who have questions or issues with their CRS System
Research, investigate and escalate if necessary, all support requests, ensuring resolution in a timely manner according to customer service level agreements
Document each support request by utilizing an issue tracking tool/CRM; documenting all information relating to the status of the issue
Adhere to departmental policies and procedures managing work to meet all Service Level Agreements (SLA)
Educate Hotel Properties/Customers on how to optimize the use of the Hotel CRS, including any additional features.
Participate in functional testing of enhancements for production applications as necessary.
Participate in team meetings providing information on how to continuously improve service to the customer/s
Must be flexible to work shifts, holidays, weekends, etc.
Required Skills:
Past experience / track record providing exceptional customer service, with a great attitude
Must be fluent in English & FRENCH; proficient in all aspects of communication such as speaking, reading and writing
Must be proficient in MS Office applications, such as Word, Excel, Outlook, etc.
Previous call center experience
Must have at least 2 years experience in the Hotel, Travel or Airline industry;preferably in the reservations departments
Must have previous experience trouble shooting customer issues
Must be organized with the ability to prioritize work meeting deadlines with strong follow through skills subsequently resolving the customer’s issues
Educational Requirements
College Degree Preferred
Qualified Applicants please submit salary requirements and resume to
crcjobs@verso.com
It is NOT ok to contact this poster with commercial interests.
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