Position Summary
The Company Supervisor has daily interaction with employees and responsibility for insuring team tasks are completed in a timely and efficient manner.They possess the ability to effectively manage time, delegate responsibilities, and manage projects and people.Supervisors will cultivate company employee growth and development within a team environment.
Primary Responsibilities
•Supervises, trains, schedules, and provides daily direction to hourly employees;
•Plans, coordinates, and executes all activities for support of the customer’s needs and deliverables;
•Provides status reports as requested to Manager on the progress and results of all team activity;
•Provides excellent customer service.
•Tracks all issues and coordinates follow-up with manager for resolution ofthe customer’s business and IT development teams;
•Schedules resources and maintains overall team calendar;
•Administers HR policies to team members
•Interacts directly with Manager to assist the customer’s business leadership on issues and escalations;
•Supervises troubleshooting the methods & procedures for specific areas of support;
•Performs analysis and measurement of the customer’s satisfaction and follow-up on outstanding issues with users; deliverables and expectations;
•Provides subject matter expertise to the customer on the specific areas supported;
•Serve as backup to the management team as requested
•Communicates and exhibits the Company’s Vision, Values, and Goals;
•Special projects and/or tasks as assigned
Specific Job Functions
•Provides direction and motivation to the team;
•Works with Manager to cultivate employees growth and development;
•Manages workload within budgeted hours;
•Approves and submits weekly time reports to Manager for the team;
•Supervises employees adherence to corporate policy and procedures, administering disciplinary steps as appropriate;
•Communicates corporate policy and procedures timely, positively, and accurately;
•Develops and monitors progress of cross training/succession plans for each employee;
•Meets all customer and corporate defined performance measure for the team;
•Provides support during pre-planning, P&A, through implementation and on-going support for projects; i.e., estimates, development of testing scenarios, communication plans, and implementation plans;
•Implements and tracks transitional and new hire progress reviews (30, 60, and 90 day reviews)
•Administers the performance appraisal plan and process:cover each employee, tracks results and provides year-end feedback and overall appraisal rating;
•Engages and motivates employees through team building events and appropriate recognition (informal/formal)
•Creates and updates quarterly customer and Company process documentation and tools defining/supporting all team work functions.
Minimum Job Requirements
•Proficient in MS Tools 97-2000, intermediate to advanced level; MS Project and VISIO helpful.
•BA/BS degree or 3-4 years work experience preferred
•1-2 years previous management experience preferred.
•Strong verbal and written communication skills.
Great Benefits! We are an equal opportunity employer.
It is NOT ok to contact this poster with commercial interests.
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