We are a world leader in providing products and services that ensure the secure acceptance and flow of electronic commerce.Currently we employ over 1200 employees worldwide and provide services across the globe.We provide our employees with the chance to work with and learn from some of the brightest minds in the industry on cutting-edge technology.
Right now we are looking for a Customer Support Engineer to join our dynamic and growing team.Please see below for a brief job description and contact us ASAP for more information.We are currently interviewing so please apply to this post with resume and cover letter.
**Please understand that we are completely committed to the privacy of our candidates and use full confidentiality during our recruiting process.
Basic Function and Scope of Responsibilities:
Provide a high level of Engineering support for internal and external customers for all products and services offered by the company.
Principal Responsibilities:
- Document all issues raised by internal and external customers to help determine the root cause.
- Escalate reported issues with suspected root cause to R&D and Software Development using an established automated tracking systems
- Provide Impact and Disposition for Change Request and Change Order release system
- Provide Feedback for Professional Services Quotes
- Provide technical knowledge and expertise on Products, Systems Integration, Application Software, Key Management, Release Processes and Debit Processing in support of Pre and Post-Sales activities.
- Perform other duties as required
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It is NOT ok to contact this poster with commercial interests.
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