Description:
The overall responsibility is remotely managing content distribution infrastructure platforms. In support of this platform, the associates are responsible for troubleshooting and analysis, fault resolution, configuration management, change management and performance management.
Fault Management Resolution & Change Execution responsibilities include:
- Restoring service on outage conditions
- Participating in technical calls on outages and assisting with communications
- Performing Change Control / MACD work
- Adhering to fault management ticketing documentation
- Assisting / Mentoring Tier 1 associates as needed
- Fault resolution and ticket closure per Tier 2 queue
Technical Support for critical situations – responsibilities can include:
- Performing project / engineering reviews
- Technically managing major / complex outages
- Instituting instrumental improvements from technical perspective
- Performing chronic analysis and corrective planning
The job is in a production operations environment and requires 24 x 7 service coverage.
• In-Depth to Expert knowledgeable in the areas of Internet DNS, TCP/IP, HTTP, web acceleration, media streaming protocols/vendors (Quicktime, Real, Media Player), content caching (Squid, Novell cache appliance), Global Server Load Balancing, windows/UNIX, Alteon Server Load Balancers and Global Server Load Balancers, video on demand and live streams.
REQUIRED EDUCATION: 4 year IT or Computer Science Degree or equivalent technical certification.
Skills required:
Windows 2003
Linux Admin
Sun Solaris
DNS and IDNS
IP Networking
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It is NOT ok to contact this poster with commercial interests.
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