OUTSTANDING OPPORTUNITY FOR TECHNICAL CUSTOMER SERVICE REPRESENTATIVES!!
With Flexible Hours and Excellent Pay
DON’T LET THIS GREAT OPPORTUNITY PASS YOU BY
This is the OPPORTUNITY for you TO JOIN one of the world's leading health imaging and IT solutions companies, offering a comprehensive suite of traditional and digital solutions to medical, dental, and non-destructive testing customers.
Spherion in partnership with our client company is seeking the BEST of the BEST Customer Service Representatives to be a part of our team.
Grow your career with Spherion…We are committed to your growth and career development!
This Position is Responsible For:
- Providing exceptional customer service and support via automatic call distribution (ACD), outbound calls, email or fax as specified within company standards and guidelines
- Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research
- Log issues and resolutions thoroughly using company software
- Provide input for new products, features, product usability and supportability
- Escalate issues to supervisor
- Submit proposed solutions to basic issues in knowledge base and internal/external documentation
- Perform shift work and beeper coverage as scheduled
- Perform any tasks as directed by his/her supervisor
Minimum Qualifications include:
- Demonstrate skills in problem analysis, customer relations, organizational abilities, telephone etiquette and in effective working relationships with other service/support groups.
- Bachelor’s degree in technical or business subject or equivalent business experience
- Excellent verbal and written communication skills and the ability to make decisions independently
- One year experience in technical service-related field and a thorough knowledge of all applicable company products, operating systems and MS applications (Windows/9x/NT/2000/ME/XP; DOS operating systems; MS word, excel and others)
- Demonstrates the ability to solve common problems and to provide immediate solutions
- Successful completion of certification program within 1 year from date of hire.
Compensation and Benefits:
In addition to the stability and security you receive by working for a leader in customer service, Spherion offers you a comprehensive benefits package, including competitive pay and a chance to start a great career.
- Starting pay $14.42/hr
- Must be available to work an 8 hour shift between the hours of 7am and 9pm
- Must have reliable transportation- this position is NOT on the bus line
- Must be able to cleanly pass a criminal background check and have a clean drug test
- Must have customer service experience, working in a call center.
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It is NOT ok to contact this poster with commercial interests.
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