Tier 1 Technical Support Representatives are expected to arrive to work on time during core business hours, provide technical support through telephone and IM to all nsoro end-user/employees, process incoming ticket requests in a timely fashion with detailed information, escalate issues as necessary, process incoming equipment requests for technical and cellular equipment, maintain accurate information in nsoro’s Asset database, and complete special projects.Tier 1 Technical Support Representatives are also responsible for after-hours technical support for an additional 3 hours (5EST-8EST), Monday through Friday. The candidate for this position will assist staff with technical support of desktop computers, applications and related technology. Support includes installation, and testing of computer systems and peripherals within established standards and guidelines.Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users and staff.The employee in this position also assists in the maintenance and testing of network servers and associated equipment.The position’s responsibilities require independent analyses, communication and problem solving.Work is performed with little supervision and requires initiative and judgment.
Responsibilities:
Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
Works with support contacts to resolve technical problems with desktop computing equipment and software
Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing system, application servers, and administrative systems.
Trains and orients staff on use of hardware and software
Recommends and/or performs upgrades on systems to ensure longevity.
Assess functional needs to determine specifications for purchases
Orders computer supplies
Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable
Competencies / Skill Level:
Windows 2000/XP/2003 Platforms (Moderate)
Active Directory Domain Structure (Moderate)
Exchange 2000/2003 (Low/Moderate)
Technical Support / Troubleshooting Skills (Moderate)
Windows Sharepoint Services (Low)
It is NOT ok to contact this poster with commercial interests.
 Relevant Posts:
Manager of Technical Operations
Application SW Development Support
Technical Architect Growing Company
Network Services Support
Network Services Support
|
